BLACK CHANDELIER FREQUENTLY ASKED QUESTIONS
What size am I?
Click here to see the Black Chandelier sizing charts.
Click here to see the Black Chandelier sizing charts.
What kind of prints are on the new Black Chandelier?
Black Chandelier uses DTG or Direct-to-garment printing. DTG printing is a wet-on-wet printing technique. The printer applies a layer of the fixation agent, or pre-treatment, to the product fabric first, and then a layer of ink on top of it. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. After the design is printed on the products, it is placed in a dryer. The finished print is very durable and much smoother than traditional screen printing techniques.
Black Chandelier uses DTG or Direct-to-garment printing. DTG printing is a wet-on-wet printing technique. The printer applies a layer of the fixation agent, or pre-treatment, to the product fabric first, and then a layer of ink on top of it. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. After the design is printed on the products, it is placed in a dryer. The finished print is very durable and much smoother than traditional screen printing techniques.
Can I order Black Chandelier wholesale for my retail store?
Yes, contact here.
Yes, contact here.
What is Black Chandelier's environmental impact?
Fashion is notoriously destructive to the environment so Black Chandelier has taken many measures to lessen it's impact:
1) DTG printing uses far less hazardous chemistry than traditional screen printing. This means less solvents, oily inks, cleaning chemicals, vapors and hard material waste returning to the environment.
2) Black Chandelier's order on demand system eliminates over production of garments which decreases waste.
3) Black Chandelier has an exclusive "buy back" program to reclaim used pieces and recycle them back through the Black Chandelier Vintage department. Click here for details.
4) Multiple items are shipped together to reduce packaging and emissions incurred with numerous shipments.
5) Whenever possible sustainable "Eco" verified materials are used in producing Black Chandelier items.
Fashion is notoriously destructive to the environment so Black Chandelier has taken many measures to lessen it's impact:
1) DTG printing uses far less hazardous chemistry than traditional screen printing. This means less solvents, oily inks, cleaning chemicals, vapors and hard material waste returning to the environment.
2) Black Chandelier's order on demand system eliminates over production of garments which decreases waste.
3) Black Chandelier has an exclusive "buy back" program to reclaim used pieces and recycle them back through the Black Chandelier Vintage department. Click here for details.
4) Multiple items are shipped together to reduce packaging and emissions incurred with numerous shipments.
5) Whenever possible sustainable "Eco" verified materials are used in producing Black Chandelier items.
How long will it take to get my items?
As soon as you place your order the production facility begins processing. It can take up to 5-7 business days to complete the production of your items when they are then packed and shipped. Depending on your location and the speed of delivery you choose at checkout this could take an additional 3-5 days. All orders are given tracking numbers, and the system will send automated updates on the status of your order.
As soon as you place your order the production facility begins processing. It can take up to 5-7 business days to complete the production of your items when they are then packed and shipped. Depending on your location and the speed of delivery you choose at checkout this could take an additional 3-5 days. All orders are given tracking numbers, and the system will send automated updates on the status of your order.
What is the return policy?
All new Black Chandelier items are custom made to order. Returns are only accepted if there is manufacturing or shipping damage in which case a credit will be issued. No cash refunds. Black Chandelier Vintage Department items are non-returnable, however all items may be eligible for the Black Chandelier buy-back program. Clilck here for details.
All new Black Chandelier items are custom made to order. Returns are only accepted if there is manufacturing or shipping damage in which case a credit will be issued. No cash refunds. Black Chandelier Vintage Department items are non-returnable, however all items may be eligible for the Black Chandelier buy-back program. Clilck here for details.